Route Optimization Solutions for the Field Service Industry
As an integrated module available with our industry-leading office management software, Marathon Data Systems offers sophisticated route optimization solutions to help its customers save money through increased efficiency and reduced drive time. We provide route optimization solutions for the pest management, lawn and landscape, heating, air conditioning and plumbing, and maid service and carpet cleaning service industries, among others. Our route optimization software allows companies to optimize existing service orders and optimally schedule new jobs, while respecting constraints such as time windows and locked service appointments.
Marathon Data Systems’ route optimization solution allows field service companies to find the best time slot for a new job through its Best Fit feature. While a CSR or Dispatcher has a customer on the phone, the Best Fit feature can be used to identify the best days and times for the job, based on already scheduled services. The employee can confirm the time slot with the customer and schedule the job, all in about a minute without needing to click around to multiple screens.
Our route optimization solution can also be used to resequence a technician’s day so it is in optimal driving order, or even reschedule jobs across days and technicians. Because our route optimization solution is fully integrated, there is no need to export work to another system or import optimized routes back in.
Utilizing an integrated route optimization solution can:
- Improve Dispatcher Productivity by automating the routing process
- Reduce Fuel Cost by creating tighter, better optimized routes
- Improve Customer Service by allowing for quick scheduling of add-on jobs without disrupting existing services